Privacy Policy
1. Introduction
Welcome to the Privacy Policy for KOLLAB (Lets Kollab Ltd). We respect your privacy and are committed to protecting your personal data. This policy informs you how we look after your personal data when you visit our website or use our services and tells you about your privacy rights and how the law protects you.
2. Who we are
KOLLAB is the trading name of Lets Kollab Ltd (“we”, “us” or “our”), a social media management and digital marketing agency based in the UK. We are the data controller responsible for your personal data. Our registered office is 40-41 Foregate Street, Worcester, WR1 1EE.
3. The information we collect
We may collect, use, store and transfer different kinds of personal data about you, including Identity Data (name, username), Contact Data (email, telephone, address), Technical Data (IP address, browser type), Usage Data (how you use our website), and Marketing and Communications Data (your preferences in receiving marketing from us).
4. How we use your information
We use your data to provide our services, manage our relationship with you, improve our website and services, and, where you have provided consent, to send you marketing communications. We only use your personal data when the law allows us to.
5. Legal bases for processing
We process your data based on: Performance of a Contract (to deliver services), Legitimate Interests (to run our business), Compliance with Legal Obligations (for tax records), and Consent (where explicitly provided for marketing or specific case studies).
6. Use of AI and AI Data
We use AI-assisted technology (such as Claude and ChatGPT) for content drafting, optimisation, and analytics. We prioritise your security by using enterprise-grade tools that do NOT use your data to train public models. You have the right to request that your work be completed without AI assistance or to withdraw consent for AI usage at any time by notifying us in writing.
We also use AI-powered notetakers during client meetings to assist with accurate record-keeping and action tracking. These tools are used with participant awareness and consent, and all data generated is handled in accordance with our strict security standards and is not used to train public AI models.
7. Sharing your information
We may share your personal data with internal third parties (our team) and external third parties (service providers such as hosting, payment processors, and social media platforms). We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
8. International transfers
Many of our external third parties are based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as UK-approved Standard Contractual Clauses.
9. Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. For example, financial records are kept for 6 years.
10. Your rights
Under data protection laws, you have rights including access to your data, correction, erasure, restriction of processing, data portability, and the right to object. To exercise these rights, please contact us at shaquilla@letskollab.co.uk.
11. Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees and third parties who have a business need to know.
12. Cookie Policy
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies.
13. Links to third-party websites
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
14. Changes to this policy
We keep our privacy policy under regular review. This version was last updated in July 2026. Any changes we may make to our privacy policy in the future will be posted on this page.